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FAQ
1. Guards
Wollongong City Security invests heavily in our guard’s training, certification and development and all security guards employed by Wollongong City Security are fully qualified and licensed as per the Security Industry Act 1998. All guards must also hold a current Senior First Aid Certificate and are trained in identifying risks and hazards, ensuring these risks are assessed, controlled or minimized. Clients will be sent reports on relevant threat and incident data and our emergency services are on hand 24/7 should you need them. Our guards range in experience from 1 or 2 years to 15+ years of security experience, from a variety of backgrounds.
Wollongong City Security is Master Licensed and in compliance with all statutory regulations. Our Master Licence number is 410 014 659. We understand that accidents happen sometimes, and we’re always prepared for that. We have $20,000,000 of liability insurance to cover all incidentals and to give you the true peace of mind you deserve. If you wish to see a copy, just let us know. We will be happy to provide the details upon request.
2. Security Installations
Wollongong City security installs home and business alarm systems that will comply with your insurance company’s requirements and may even lower premiums. All Wollongong City Security systems are designed to be easy to operate and provide comprehensive intrusion detection and protection. Once your security system is armed, any intrusion or other action that activates an alarm is immediately reported to a 24 hour alarm monitoring control room which is based in the Wollongong region. From there, our certified monitoring control room operators will keep you informed and if necessary notify the police.
Yes! With modern pet sensitive motion sensors (Tritech detectors), you can secure your home in the knowledge that your pets can roam throughout your home/business.
Your alarm system has a backup battery and will still operate as normal. Our controlroom will be aware that there has been a mains failure and will do an area check to establish if the power is out in your district. If yours is an isolated case they will contact the key holder if the power has not restored within the hour or your designated response person to see why there is a power failure. If the power is out for a duration the monitoring station will notify the response person that the battery is low
With the programmable control panel we use, you are able to specify certain areas to be alarmed. For instance, if you have a two storey property and would like the downstairs secured overnight whilst you sleep upstairs, this can all be programmed for ease of use with the keypad. We can also add many users each with their unique code as well!
NO! We have no fixed term contracts however should you require one it is optional. If you wish to have your system monitored we can provide all levels of alarm monitoring at competitive prices with no minimum term contracts to sign. Ask us about our various options.
All our alarms have the ability to be hard wired or wireless or even a combination of both. Whether you have constricted space or concrete sections throughout your premises our wireless detectors and other devices are a great way to ensure they get secured.
Wollongong City Security only use quality equipment and all work is performed within Australian Standards AS2201.1, 3,4. Our products come with manufacturer’s warranty from 12 months to 3 years. Wollongong City Security’s labour comes with a 12 month warranty which is installed by fully licensed technicians. Some of the brands Wollongong City Security utilize are Bosch, Samsung, Hikvision, Uniview, Hills, challenger, tecom etc.
We are able to monitor smoke detectors. We are then able to notify the nominated key holder or emergency services should the need arise (a telephone call will be made to the property in the first instance to check for false alerts).
The advantages of a monitored system include the peace of mind of knowing that even when you aren’t there, your home is being monitored 24 hours per day, every day and, in the event of an alarm situation, you, your nominated key holders and the relevant emergency providers can be alerted to a potential burglary, fire or medical emergency