Alarm Responses

Wollongong City Security is dedicated to excellence in its services, and have trained and experienced guards working around the clock to help ensure the safety of our customers assets. Wollongong City Security offers around the clock alarm responses with uniformed guards and marked patrol vehicles. Situated in the Wollongong region, our committed control room work to ensure that in the event of an alarm activation,our monitoring control room will follow the action plan requested by the key holder(s).
In most instances the control room immediately contacts the key holder(s) and informs them of the activation. The key holder(s) has the option of requesting a patrolman/guard to attend site or not. Our personnel will be on site within the Australian Standard time of thirty minutes to assess the situation.
Wollongong City Security has a fleet of vehicles covering the Illawarra (Suburbs listed below) which results in quicker response times. This means less property damage or theft. If keys and codes are provided we can carry out internal checks and reset the alarm.

If necessary, the police, fire or ambulance will be contacted.
In the event of a false alarm activation, we will contact our or your monitoring control room to provide explanation for the activation and to reset the alarm.Your premises will remain under the constant supervision of our guards until it is secured and the alarm is reset.